At Deals Clothifyr Store, we’re committed to making your shopping experience as smooth as possible, from the moment you click “order” to when your perfect fit arrives at your door. Here’s everything you need to know about our shipping and returns policies.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping (£12.95)
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking and insurance

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking

Delivery Areas

We ship worldwide, with the exception of some remote areas and parts of Asia. If you’re unsure whether we deliver to your location, please contact us at [email protected] before placing your order.

Our Hassle-Free Returns Policy

We want you to love every curve-hugging day dress, breezy summer top, and perfectly proportioned petite skirt you order from us. But if something isn’t quite right, our straightforward returns process makes it easy.

Return Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original packaging: Please include all original packaging and packing slips

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Crop Tops (due to close body contact)
  • Summer Tops (unless defective or incorrect item received)

We make exceptions for damaged or defective items – please contact us immediately if this occurs.

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Details of items you’re returning/exchanging
  • Reason for return

Use this template to make it easy:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Clothifyr Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

– Item Name: [e.g., Floral Day Dress]
– Size: [e.g., UK 12]
– Quantity: [1]
– Reason: [e.g., Doesn’t fit as expected] [For exchanges only:] I would like to exchange for:
– Item Name: [e.g., same dress in UK 14]
– If unavailable, I would prefer: [Refund/Alternative item]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Once approved, repackage your items securely in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

We’ll provide return shipping instructions via email. Please note:

  • Standard Returns: You’re responsible for return shipping costs unless the return is due to our error.
  • International Returns: Customers outside the UK may need to pay customs duties for returned items.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • We’ll ship your new item once we receive your return.
  • If the exchange item is more expensive, you’ll need to pay the difference.
  • If it’s less expensive, we’ll refund the difference.
  • Exchanges are subject to availability.

Need Help?

Our customer care team is happy to assist with any shipping or returns questions. Contact us at:

Email: [email protected]
Address: Deals Clothifyr Store, 88 Union St, Sunderland, GB SR5M 2UT

Shop with confidence knowing we’ve got you covered if your perfect fit needs adjusting!